In this whitepaper, learn how tech companies and startups are rapidly adopting managed container platforms that let them spend fewer engineering resources on maintaining infrastructure and more on road map priorities that drive business outcomes like growth, competitive advantage, and increased profitability.
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History usually unfolds in tiny, imperceptible increments. It is a rare event that changes civilization – suddenly, visibly, irreversibly – but that is what we have witnessed over the last few years.
According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?