Browsing: Technology

We were looking for a solution with strong omnichannel capabilities that was also scalable and agile and would be able to grow along with our business needs across different geographies. We’re already seeing results of this project and our sales have increased. Thanks to OSF, we’re now able to accelerate our plans for ecommerce expansion involving other Sonae brands

What separates the highest and lowest-performing software teams? In the 2021 Report, we examined the practices that drive successful software delivery and operational performance so you can compare your organisation to elite performers. You can use these findings to improve key outcomes, accelerate innovation, and break away from the pack.

In this whitepaper, learn how successful tech companies and startups are unlocking unstructured data and breaking down organisation and technology silos, supporting use cases ranging from offline analysis to real-time machine learning with a flexible technology stack, and accessing that stack from anywhere and everywhere.

In this whitepaper, learn how tech companies and startups are rapidly adopting managed container platforms that let them spend fewer engineering resources on maintaining infrastructure and more on road map priorities that drive business outcomes like growth, competitive advantage, and increased profitability.

History usually unfolds in tiny, imperceptible increments. It is a rare event that changes civilization – suddenly, visibly, irreversibly – but that is what we have witnessed over the last few years.

According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?